For DOA replacements/refunds, you have 1 hour from the time of pickup to notify us or we will not refund/replace. You will need to email us proof of DOA via video only. No photos as we can not verify the legitimacy of the order.
Please make sure you're available to pickup package once delivered to avoid any DOA mishaps from you. If you know your local carrier, or in extreme weather, we suggest using hold for pickup. With rising thefts in many major cities, we take no responsibility if porch pirates yoink your package. We take no responsibility if you fail to pickup order in a timely fashion.
If this is applicable to you, please send us an email at sales@cockroachesrus.com with your name, order#, and reason for a return/refund.
